Refund & Return Policy

Due to the sensitive nature of research compounds and the inability to verify product integrity once a package has left our facility, all sales are considered final.

If your order arrives damaged or you received an incorrect item, contact us within 7 days of delivery at support@lumexresearch.com with your order number and photos. We will arrange a replacement or store credit at our discretion.

If a package is marked delivered but you have not received it, first check with neighbors and your local carrier. If still unresolved, contact us within 7 days of the marked delivery date so we can open a carrier investigation.

Orders may be cancelled before they enter processing. Once an order is processing or has shipped, it cannot be cancelled.

Packages refused at delivery or returned to sender are not eligible for refund.

For all refund and return inquiries, email support@lumexresearch.com or call +1 (619) 361-1354.